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Home Federal Spotlight Series

Employee Spotlight | December 21, 2018

Customer Service Queen: Meet LuAnn

If you’ve been inside our Civic Center branch, you’ve probably been greeted by LuAnn Linderman, our Corporate Receptionist. Known for her infectious positivity and welcoming smile, LuAnn has been setting the precedent for superior customer service at Home Federal since 2004.

After working for a small bank in LeRoy, MN for over 9 years, LuAnn moved to Rochester due to an exciting new job change for her husband. It was after this relocation that she first heard about Home Federal. She brought a superb work ethic, friendly personality, and values the importance of learning every client’s name. On her almost 15-year career at Home Federal she says, “Knowing I can see the clients and my co-workers every day makes me happy to be here. When you have a great team to work with, it doesn’t feel much like work – we enjoy ourselves, do nice things for each other, and we’re a family.”

LuAnn enjoys welcoming visitors into the bank as if they were coming into her home by saying, “Whether it’s a business or a retail client, I want them to feel like we’re friends and that they can talk to me about anything, as if we’ve known each other for a long time.” Her passion for above and beyond customer service has not gone unnoticed by our clients. She explains, “I feel very blessed for our clients. I lost my mom a couple years ago and they were like my therapy.” Home Federal clients also rallied in her support after a knee surgery this past year. She continues, “They are so caring, so thoughtful, and truly brighten my day.”

If LuAnn is not brightening the day of Home Federal clients, she is likely spending time with her family and grandchildren, bowling, or enjoying country music festivals with her girlfriends. Even in her downtime her passion for serving others is still a big part of her life. “I enjoy going to my grandkids’ activities, cooking, and entertaining at my home,” says LuAnn.

LuAnn’s commitment to providing great service, while developing long-term relationships has been a cornerstone of the Home Federal experience for our clients. Want to feel like you’re coming home? Visit LuAnn – our “Customer Service Queen” – at our Civic Center branch.

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